Spedizioni in tutta Italia da 5,50 € e GRATUITE per ordini superiori a 99 €

Frequently Asked Questions -FAQ

BU-NET team welcomes you to Customer Service

In this section you can find information about our online store and answers to the most frequently asked questions. If you do not find what you are looking for, contact us using the form on the contact page. We will be happy to answer all your questions

Online Shopping

SHOPPING IN BU-NET SHOP

 

 

Yes, you need to register. Thanks to your account you can manage and control all your orders. During payment, enter your details in the required fields, you will receive an e-mail with your login credentials.

The data entered will be used for the sole purpose of processing your order, for more details read our privacy policy.

No, a minimum purchase fee is not required to make purchases in the Bu-net online store.

If you encounter errors during the registration or purchase phase, try updating your search browser.

In case you failed to resolve the problem, please report the error to us via the contact form.

Once you have completed your order, you will receive a confirmation email at the address you provided during registration.

Further communications will be forwarded at the end of the processing and at the time of shipment of your parcel.

SHIPPING AND DELIVERIES

Shipments costs throughout Italy depends on the weight of the goods, it starts from 4,90 € and are FREE for orders over 75 €.

You can check the shipping costs in the checkout page or at the bottom of the cart.

To ensure the freshness of the products, we ship on Tuesday and Thursday. You'll receive the goods in 24/48 H.

To know when you'll receive the box, please check the counter in the shop's pages.

When we deliver the package to the courier, the tracking code will be issued to you via e-mail.

Check the carrier page to track your shipment

PAYMENTS

You can pay by credit card, Paypal, bank transfer or choose to defer the amount in 3 monthly installments at no additional cost (FAQ-Klarna).

Through your bank, make a bank transfer to the following coordinates:

 

HOLDER c/c: Giovanetto Denis

IBAN: IT63Y0200832974001419129495
BIC/SWIFT: UNCRITM1EC8
BANK: Unicredit

CAUSAL: indicates the name and surname used to make the purchase, the date and the order number, available in the confirmation e-mail.

 

Once the operation is completed, to speed up the processing time, send the receipt of payment to the email address from which you received the order confirmation email.

The circuits accepted by Bu-net are:

  • Visa
  • Maestro
  • Mastercard
  • American Express

Yes, Bu-net uses the secure credit card payment method operated by Stripe. Bu-net also has the ssl security certificate.

Your payment details will NEVER be saved on our website.

RETURNS AND REFUNDS

In order to guarantee excellent products, in compliance with hygiene rules, it is not possible to exercise the right of withdrawal on food and drinks.

Cosmetics with opening signs cannot be returned.

Contact us, we will provide you with all the necessary instructions.

Perishable or tampered with products cannot be returned in compliance with hygiene and consumer standards.

Contact us, we will provide you with all the necessary instructions.

The refund takes place when the goods return to the Bu-net office, after having passed the control by our operators.

If there are no anomalies, the amount will be refunded on the payment method used.